Customized Training: Create a Culture of
Understanding for Your Professional Staff

 

The Current Environment

 

Your physicians, medical and professional staff strive to stay abreast of current policies and procedures, regulations, coding and technical changes but may have difficulty identifying the extra hours essential to sustain compliance. All this while still maintaining positive health care outcomes for their patients and the profitability needed to maintain the bottom line. A skilled, productive workforce demands continuing education to launch new concepts or to strengthen existing models.

 

Approach to Improvements

 

KHC’s seasoned trainers are equipped to improve understanding of healthcare subjects and present training to all levels of staff. We also offer ‘train the trainer’ instruction, thereby affording you the opportunity to conduct, maintain and control future sessions. Our training sessions are customized to your prerequisites, defined areas of concern or can be crafted from review findings. They are scheduled for your convenience and can be held on or off site.

 

Examples of KHC’s training sessions include:

• Front desk operations and scheduling
• Physician and provider education to improve documentation and compliance adherence
• E/M and specialty coding
• RAC preparedness and showing how to deal with investigators for all payers
• Observation-understanding of covered vs. non-covered and documentation requirements and payer issues
• CMS—supervision requirements
• ED charting and documentation
• Clinical Documentation Improvement (CDI)-improving hospital clinical documentation through training of medical, CDI and IP coding staff

KHC designs and conducts the requested training based on your requirements and prepares the curriculum, training materials, and handouts in collaboration with you. Upon the training’s conclusion, KHC will remain an available resource—answering questions and offering additional support if needed. Our sessions assure a comprehensive ‘start to finish’ program and furnish the required tools to maintain enduring positive results.

 

KOHLER HealthCare Consulting, Inc. (KHC) has been a leader in providing training assistance to improve operations and potential financial improvement of hospital and medical practices for over 30 years. Our experience ranges from enterprise–wide to small physician practices.

 

Several university hospitals have used our “Insurance Training Manual” to educate both hospital and professional fee staff on the need to get it right—the first time.

 

We start by assessing the knowledge base and training needs in a variety of areas—operational, staffing, coding, billing and compliance. KHC has developed a variety of training modules and materials so we can customize them to your specific needs. Through this framework along with a continuous updating of the skills and knowledge required for optimal performance, KHC works collaboratively to bring the components together.

 

Our consultants have a variety of pertinent experience and skill-sets and are experts in nursing, clinical, compliance, coding, billing, finance and regulatory issues. It is this mix of backgrounds and depth of experience coupled with an understanding of the conflicts existing within departments that best provide the solutions, tools and remedies.

 

Contact us to help

put the pieces together

(410) 461 − 5116