Home       About       Contact

Patient Care Throughput


The Challenge: Satisfying Patients, Providers and Reaching Improved Financial Performance


By finding ways to transform and optimize workflow processes, a hospital can have an improved positive impact while increasing patient, staff and provider satisfaction.


Few hospital areas are designed to achieve optimal flow of patients, including the Emergency Department, Intensive Care Unit, and operating rooms and their related pre- and post-care areas creating major bottlenecks. These bottlenecks often result in unpredictable diversions, increased patient wait time, housing inpatients in ED, and longer length of stays.


Identifying that there is a problem is the first step. Then it’s necessary to have the right clinical and operational staff to determine the why and the resolution – all the while assuring that all quality and regulatory requirements are met.


Our Focus —
Beginning to End

 Patient Access

 Patient Placement

 Patient Care Delivery

 Patient Discharge

Our Approach

 Evaluating patient flow -determining hurdles and opportunities

 Designing changes for improvement

 Implementing process changes

 Mentoring - one - on - one with consultants experienced in focused area

 Measuring results

 Continued training and tools for sustainable results.

Our Results

 Reduced Emergency Department LOS

 Increased ED capacity thus reducing diversion rates

 Reduced left without being seen percent

 Reduced surgery cancellations

 Reduced patient care costs (per unit of service)


KOHLER HealthCare Consulting, Inc. (KHC) has been a leader in improving the financial results of hospitals and professional fee practices for over 30 years.


We start by understanding your needs and your concerns. Our patient care throughput team brings a variety of applicable skill sets and experience to the patient throughput challenges that hospitals face. Our team includes nurses with direct operational and leadership experience in acute care nursing, emergency services, surgical services, and case management, and those with extensive experience in all aspects of revenue cycle management. Analytic resources, with particular focus on statistical and queuing analyses, provide support to the team and add rigor to the findings.


Our overall goal is to improve the function and financial results of your organization and provide internal monitoring tools to perform effective interventions resulting in improved results. We are there when you need us; however, our goal for your organization is self-sufficiency. KHC works collaboratively to bring the components together.


Customized education, development of purpose tools and implementation sets us apart from the companies that sell a one size fits all approach.


Contact us to help

put the pieces together

(410) 461 − 5116


Collaboration + Knowledge = Sustainable Results

Web pages available as PDF flyer. Contact us for details.